Warranty Information

Fly Jumper Canada Limited warrants all major components excluding springs and rubber feet to be free from defects in material and workmanship, under normal use and service, for one year from the date of purchase. Fly Jumper Canada Limited warrants springs to be free from defects in material and workmanship, under normal use and service, for 6 months from date of purchase. Easily damaged parts are not included in this warranty, such as the spring cover or protector, binding straps, binding ratchets, rubber feet and sponge.

The obligation of Fly Jumper Canada Limited is limited to the replacement of defective parts, repair, or exchange of the original model warranted. This warranty does not cover shipping, handling, freight charges, duties, or any other charges that are associated with the repair or replacement of covered components. This warranty is invalid if purchaser fails to properly operate and/or maintain the product and this warranty is not transferable to third parties. This warranty is expressed in lieu of all other warranties and representations, expressed or implied except as stated above.

This warranty only applies if the Fly Jumpers have been registered, purchased and used inside Canada, are used for your own recreational use, and you are the original purchaser and have been sold this product by an authorized Fly Jumper representative, retailer, distributor or service center. Please note that proof of purchase is required for any warranty claim.

There is no warranty for fitness, particular purpose or warranty of merchantability. Except as otherwise agreed herein, Fly Jumper Canada is not responsible or liable for indirect, special or consequential damages, such as but not limited to, economic loss, loss of revenue or profits, the loss of enjoyment or use of this product, its cost or its replacement. This warranty does not cover any problem that is caused by Improper or extreme use, tampering, accident, abuse, misuse, negligence, commercial or public use, ordinary wear and tear, weathering, acts of God (such as wind and lightning), failure to follow directions,  improper maintenance or any other causes unrelated to defective materials or workmanship. This warranty will become void if the product has ever been given any unauthorized repairs or modifications. This limited warranty does not cover deliberate or accidental damage, failure caused by improper assembly, storage or use. Rust is a natural occurrence with any outdoor metal product and is likewise not covered by this warranty.

This limited warranty will become void if the product is modified, rented out, or used by another individual who was too heavy or individuals who did not read this instruction manual prior to use. This warranty will also become void if the product is used in any other manner other than what is illustrated in this manual. Learning to use Fly Jumper jumping stilts and any safety measures are the sole responsibility of the user themselves and the user personally assumes all risks and responsibilities for any damages, injuries or deaths taking place following the use or misuse of Fly Jumper jumping stilts in whichever way including damages to property and third party claims. Fly Jumper Canada Limited does not assume any responsibility for any accidents, injuries or fatalities relating to the use of these products.

Making a Warranty Claim

All warranty claims must be pre-authorized by Fly Jumper Canada. To receive a pre-authorization number please contact Fly Jumper Canada via email, fax, or in writing with the following information:

1.       Your name and contact details.

2.       A detailed description of the problem

3.       A clear photo of the problem

4.       A clear copy of your original receipt

A representative will then contact you with further instructions in regards to replacement parts or repairs. At your own discretion, we will repair or replace all or part of this product if your warranty claim is successful.

Product Registration

Registering your product with Fly Jumper Canada ensures that you will receive all of the benefits and guarantees you are entitled to. Once your Fly Jumper product is registered, you’re eligible to receive all of the privileges or owning a Fly Jumper product. So complete and return the Warranty Registration Card with your purchase at once, and take advantage of these important benefits:

Warranty Verification: Registering your product within 10 days confirms your right to maximum protection under the terms and conditions of your Fly Jumper warranty.

Owner Confirmation: Your completed Warranty Registration Card serves as verification of ownership in the event of product theft or loss.

Model Registration: Returning your Warranty Registration Card right away guarantees that you will receive any and all information and special offers which you qualify for as the owner of your model. This is also the only way in which Fly Jumper Canada can notify you in the event of a product recall situation.